Terms and Conditions

Last updated: [25 July 2025]

1. Introduction

1.1 These Terms and Conditions govern the sale of products via the website www.kalentin.co.uk operated by Kalentin Italia UK Ltd, a company registered in England and Wales with its registered office at 164 Boundary Road, WA10 2LS, St. Helens, United Kingdom.
1.2 VAT number: GB190437113
1.3 By accessing or using this Website and purchasing our products, you agree to be bound by these Terms and Conditions.

2. Legal Compliance

2.1 These Terms and Conditions are governed by the laws of England and Wales and are designed to comply with the UK Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Electronic Commerce (EC Directive) Regulations 2002.
2.2 Nothing in these Terms affects your statutory rights as a consumer under UK law.

3. Products

3.1 Kalentin sells cosmetics, skincare, makeup, and accessories under the Kalentin brand.
3.2 Products are described as accurately as possible on the Website. Images are for illustrative purposes only. In case of any discrepancy, the written description prevails.

4. Ordering Process

4.1 You can place orders through our Website by following the online process.
4.2 All orders are subject to acceptance and availability.
4.3 Your order constitutes an offer to buy. A contract is formed only when you receive an order confirmation email from us.
4.4 We reserve the right to refuse or cancel orders at our discretion.

5. Prices and Payment

5.1 All prices are displayed in GBP and include VAT where applicable.
5.2 Shipping costs are calculated and shown at checkout.
5.3 Payment must be made in full at the time of ordering via the available payment methods.
5.4 We use secure payment gateways to ensure your details are protected.

6. Delivery

6.1 We aim to deliver within 30 days of order confirmation unless otherwise stated.
6.2 Deliveries are made Monday to Friday (excluding public holidays).
6.3 Risk passes to you upon delivery.
6.4 If a delivery attempt fails and the package is returned to us, we will contact you to arrange redelivery (additional charges may apply).
6.5 We are not liable for delays caused by external events (e.g. courier delays, force majeure).

7. Right to Cancel (Cooling-Off Period)

7.1 If you change your mind, you may cancel your order within 14 days of receiving your goods, without giving any reason.
7.2 To exercise your right, you must notify us in writing (email or contact form) within the 14-day period.
7.3 You then have 14 days to return the goods to us at your own cost.
7.4 Returned items must be unused, unopened, and in original packaging.
7.5 We will refund the full purchase price including the standard delivery cost (if applicable), within 14 days of receiving the returned goods, or of receiving proof of return—whichever is earlier.
7.6 We reserve the right to reduce your refund if the items show signs of handling beyond what is necessary to assess them.
7.7 Items excluded from cancellation include:

• Opened or used cosmetics or skincare (for hygiene reasons)

• Custom or made-to-order items

8. Faulty or Incorrect Products

8.1 If the product you receive is defective, damaged, or not as described, you are entitled to a replacement, repair, or full refund under your statutory rights.
8.2 You must report the issue within 30 days of receiving the item.
8.3 Please contact us at info@kalentin.co.uk with a photo and description of the issue.
8.4 Once approved, we will provide instructions and bear the return shipping cost for faulty or incorrect items.

9. Returns Policy

9.1 For unwanted goods, see section 7.
9.2 For defective or incorrect items, see section 8.
9.3 Returned items must be sent to:
Kalentin UK Returns
164 Boundary Road,
WA10 2LS, St. Helens, United Kingdom
9.4 We recommend using a tracked service. We are not responsible for items lost in return transit.

10. Data Protection & Privacy

10.1 We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
10.2 For full details on how your data is collected, stored, and used, please refer to our Privacy Policy on the Website.

11. Complaints & Contact

11.1 You can contact our Customer Service team for queries or complaints at:
Email: customerservice.kalentin@gmail.com
Phone: +44 1744 302121

12. Intellectual Property

12.1 All content on this Website, including text, graphics, logos, images, and trademarks, is the intellectual property of Kalentin or its licensors and is protected by UK and international laws.
12.2 You may not copy, reproduce, or use any content without our prior written consent.

13. Governing Law & Jurisdiction

13.1 These Terms are governed by the laws of England and Wales.
13.2 For consumers, any disputes will be subject to the jurisdiction of the courts of your place of residence in the UK.
13.3 In all other cases, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Amendments

We reserve the right to update these Terms at any time. Changes will be posted on this page and will apply to orders placed after the date of update.